The Ready Mixed Concrete Manufacturers´ Association (RMCMA) has been instrumental in evolving a framework for quality of RMC in India. Till very recently, no such established scheme was available to ensure quality. After getting sufficient experience, RMCMA rendered considerable help in upgrading the scheme and handing it over to the Quality Council of India (QCI). The QCI scheme is a truly a third-party, multi-stakeholder scheme, providing much needed quality assurance to customers of RMC.
Traditionally, construction involving concrete had been a labour-intensive activity in India. The demand for higher speed of construction, especially for residential and commercial housing, and infrastructure projects involving construction of flyovers, highways, roads, airports, etc. necessitated adoption of mechanised and semi-mechanised techniques of construction. The need for large volumes of concrete as well as faster speed of concrete construction was felt. This was conducive for the development of ready-mix concrete (RMC) on commercial basis.
Use of batching and mixing plants for producing large volumes of concrete was in vogue in India for a long time. However, such use was minimal and restricted to construction of big jobs like hydro-electric projects, large industrial complexes, major bridges, etc. It was only since early 1990s that witnessed the beginning of commercial RMC industry in India.
The growth of RMC commenced with metropolitan cities, and then spread to other major cities. No authentic data is available on the RMC industry in India. However, it is believed that currently the industry has spread its wings to more than 100 cities of India. Major corporate-sector companies such as ACC Ltd, Ultratech Cement Ltd, Lafarge Aggregates & Concrete (P) Ltd, RMC Readymix (India) - Prism Cement Ltd., Godrej, etc. have set up a large number of RMC plants in different cities. Again, no authentic data is available on the number of commercial plants in India; however, the number is believed to be exceeding 1,000. In addition equal number of plants (or even more) is being operated by construction companies in India for captive use.
Quality of concrete
Quality of concrete being produced and used in constructions-especially those involving use of primitive labour-intensive site-mixed concrete-has remained one of the major concerns of owners and specifiers. Unfortunately, till very recently, no established framework was available to ensure quality.
The Ready Mixed Concrete Manufacturers´ Association (RMCMA) was the first to initiate efforts to evolve a framework for quality for ready mixed concrete. It was based on two strong pillars-best practices followed in advanced countries and adherence to provisions in the Indian standards-mainly IS 456 and IS 4926. Two quality manuals prepared by Experts Committee contain the details of the RMCMA Scheme. This plant audit-based scheme was launched in December 2008 and around 250 RMC facilities at 50-plus locations in India (mostly belonging to RMCMA member companies) were audited and certified by the RMCMA.
After operating this quality scheme successfully for nearly four years, RMCMA decided to raise the quality scheme to a higher pedestal. For this purpose, RMCMA signed a Memorandum of Understanding (MoU) with the Quality Council of India (QCI) - a non profit, national apex organisation wedded to quality facilitation, accreditation and\ Surveillance.
QCI took the initiative of setting up three committees, namely, the Steering Committee, Technical Committee and Certification Committee. Experts from key organisations (see box) from the government and private sectors and professional bodies were invited to be the members of these committees. The involvement of these organisations in the evolution of the scheme ensured that the ownership of the scheme is broad-based and views and concerns of major owners and specifiers in the country using large volumes of concrete are taken into account.
The evolution of QCI scheme took more than one-and-a-half year. Following painstakingly prepared Scheme Manuals were finalized by the expert committees after long deliberations.
The production control criteria which can be considered to be heart of the scheme include the following six main features:
1.Resource management: It covers three main areas, namely, plant, equipment and other utilities, laboratory and key personnel. Main areas under resource management are diagrammatically presented in Fig 3. Provision of basic laboratory testing facility is made mandatory under the QCI Scheme. The minimum testing equipment for the laboratory and the calibration frequency of the equipment are also specified. Compressive check list items have been developed so that an auditor is able to have an in-depth understanding of all key aspects of resource management having bearing on quality.
2.Control on quality of incoming materials: RMC producer needs to verify quality of all ingredients on a regular basis. Various standards of the BIS have specified the tests to be performed on different ingredients and their frequencies of testing. The QCI scheme has made it mandatory to perform these tests at BIS specified frequencies. It is also specified that the physical and chemical properties of the basic ingredients should be tested in NABL-accredited laboratory, at least once in six months or when there is a change in the source of materials. Such rigorous testing regime would certainly ensure that ingredients having good quality are used in production of ready-mixed concrete.
3.Concrete design: The QCI scheme requires that the ready-mixed concrete producer should have in-house capability to carry out mix proportioning. Plant personnel should also have the ability to carry out adjustments in the mix to cater to the variability in the incoming materials - for example, the variations in the moisture contents in aggregates, grading, etc. The competence of the key personnel who carry out mix design will be judged by the auditors by going through the old records, interviewing some key personnel and witnessing few tests in the laboratory.
4.Production and delivery: The auditor has been given the freedom to choose any five orders received by the producer during the past six months and verify from the autographic records as to whether the supplies have been made exactly as per the orders of the customers. Incidentally, the tests to be conducted and their frequencies in controlling the quality of the final product have also been specified in the QCI Scheme.
5.Control on process control equipment and maintenance: Upkeep of plant and equipment, their calibration, etc. play an important role in determining the quality of the final concrete. The QCI scheme specifies the frequency of inspection, calibration tolerances, etc.
6.Complaints and feedback: The QCI Scheme has made it mandatory to have a Nodal Officer, who will be responsible for complaints and feedback. The scheme also highlights the importance of having established procedures to receive, resolve, review and find out the root causes of the complaints.
Detailed procedures for carrying out certification under the QCI Scheme have been evolved and are explained in the Certification Manual. The broad aspects covered under the procedures are as below:
Application for certification: It includes application form, registration of applicant and the information to be furnished by the applicant to the certifying body.
Audit programme: The audit programme is divided into Stage 1, Stage 2 and Surveillance audits. While each plant needs to be audited under RMCPCS, the ISO 9001 audits can be carried out on sampling basis as allowed under ISO 9001 certification.
Audit man-days: Audit man-days under certification and surveillance audits for both schemes have been fixed by the Certification Committee.
Audit planning: This includes the information to be provided to the certifying body, constitution of audit team and audit plan.
Certification audit: It provides guidance on how RMC 9001+ QMS based certification and RMC capability certification audits should be performed. Safety measures to be adopted during the audit are also highlighted.
Non-conformities: Three types of Non Conformity (NC) have been specified, namely, Critical, Major and Minor. The detailed descriptions of each of the NCs and the time for closure have also been specified (see Table 1). The CBs need to send the audit report within seven days from the date of the completion of the audit.
Certification decision: Certificate will be issued by the CB, only when all raised NCs are closed (critical and major after on-site verification and minor after off-site verification).
Surveillance: Surveillance audits shall be carried out by the CB every six months, with at least one surprise audit in a year. The surprise audit will be conducted with a short notice of 3 days.
Complaints: This section covers the complaint handling process. The need to have a documented process to receive, evaluate and make decisions on complaints is highlighted. The CB should audit the complaints received by the plant from its customers. The manner in which a complaint received about a certified plant should be handled is described.
Certificate: The information to be included in the certificate as well as its validity are described.
Suspension and withdrawal of certificate: It provides detailed guidance when the certificate will be suspended and withdrawn and the suspension will be revoked.
Change of location/ownership/name: The certified plant needs to inform the CB changes in location, ownership and name of company. With the change in location, audit of the new facility becomes essential. In case there is a change in the name of the company or its ownership, appropriate documents need to be submitted to the CB.
Fees: the fee structure of the CB shall be publically accessible and also provided on Request.
Approval system for certification bodies
The Certification Bodies (CBs) which would be auditing and certifying the ready-mixed concrete plants under the RMCPCS need to primarily comply with the requirements specified in ISO 17065 and additional requirements specified by the Quality Council of India. With a view to commence the operation of the scheme immediately, a Provisional System for Approval of the CBs was evolved, documented and approved by the Certification Committee. Stringent requirements have been specified the committee for the CBs operating the scheme. The Minimum Competence Requirements of Auditors auditing the RMCPCS have been specified (see box). Further, the CBs will be subjected to a through yearly audit. They need to obtain accreditation from National Accreditation Board for Certification Bodies (NABCB) under the QCI.
The QCI Quality scheme provides a comprehensive framework of controlling quality of concrete from RMC plants. The key benefits of the scheme to owners/specifiers, RMC producers, small customers and concrete industry are highlighted below:
The QCI Scheme is voluntary. However, looking at the advantages of the QCI Scheme, owners, specifiers, designers, etc. can make the scheme mandatory for jobs/projects undertaken by them. The scheme can also be used for short-listing of concrete supplier. Further, a six monthly third-party audit of the RMC facility provides crucial information to client/owner on actual performance. Some government/semi-government organizations like the PWD-Pondicherry, Bruhan Mumbai MahanagarPalika, Mumbai, CIDCO, Navi Mumbai, have already made the application of the Scheme mandatory for concretes procured for their projects (see enclosures). Also, leading consultants like STUP Consultants, Design Tree, etc. have made the QCI scheme mandatory for procuring concrete for their projects.
Multi Stakeholder Committees
Minimum Competence Requirement of Auditors
Current Status in Certification (July 2015) as under:
QCI Certified Plants
Plants under certification
Key benefits of QCI scheme
For owners and specifiers (architects, consultants)
For RMC/concrete producers
Small customer (e.g. individual house builder)
Assurance on QA & QC of concrete, without employing experts
Raise the industry standard and bring it on par with those from advanced countries.